Returns + Exchanges

RETURN POLICY

Though every effort is made to further ensure your products selected are perfected to your liking, we are understanding of situations beyond our control. As each scented experience is made with the greatest of love, we take great pride in each product. Here at SoScentuous the satisfaction from our customers remains a top priority. If your candle arrives damaged please be sure to review our full refund policy down below. You may contact customer service at: soscentuouscandleco@gmail.com

RETURNS:

Due to the current pandemic, returns are not permitted at this time. For a full refund due to defective or damaged products received, please contact customer service with a clear photo of the damage within 3 days. If contact is made after three days, only store credit will be given. When submitting your damage claim via email: soscentuouscandleco@gmail.com please be sure to include your order number in the subject line.

EXCHANGES:

As advanced as technology is, we still don't have the ability to smell something as yummy as a SoScentuous candle through our phone/computer screens (Darn!) therefore I highly encourage you to read the detailed scent descriptions before making a purchase. Should you have an issue with the maintenance of your candle, please contact customer service to discuss store discount options great for use towards your next purchase *SNIFFER SAMPLE PACKS WILL BE AVAILABLE SOON*

CUSTOM/WHOLESALE ORDERS:

Opportunities for both will be available soon. Contact: soscentuouscandleco@gmail.com  for additional details.